Virtual Learning Technology Tips, Videos and Help Desk
Visit "Self-Help Hub" or submit a ticket for help
Videos and other support for families
New videos have been posted on the virtual learning playlist. They include tips on signing in, locating assignments, and submitting assignments in Google Classroom, as well as how to use Blackboard Collaborate Ultra (BBCU). Click here to watch the videos.
Access videos and resources to help your student in the virtual learning environment on the Technology Support for Families webpage.
Parent Technology Help Desk
To support families who are working with their children during distance learning, FCPS has launched a Parent Technology Help Desk 1-833-921-3277 (833-921-FCPS) between the hours of 7 am - 11 pm, seven days a week. If the help desk is unable to solve the issue on the phone with the parent or guardian, they will enter a ticket on the parent’s behalf and the request for help will be transferred to the appropriate FCPS team.
Parents or guardians who need help in a language other than English should let help desk staff know, and an interpreter will join them on the line. (FCPS also has existing parent information phone lines, available in eight different languages, that can assist with general questions about FCPS.)
Additionally, FCPS has set up an online portal to allow older students and parents and guardians to request technology help directly.